Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection Reorders: Route will reorder the items, depending on in-stock availability. In both cases, the Route Premium cost will not be refunded Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes How Does Route Process Refunds or Reorders? Claims will be reviewed for approval within 1-2 business days from filing. If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery. Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. How does Green Package Protection/Carbon Neutral Shipping work? By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout.Or Live Chat us on the bottom right corner from 9:00am - 7:00 pm MST. Please reach out to us by filling out the form on our Contact Us page with any questions. Some orders may be automatically refunded due to being out of stock. ![]() If the address provided was incomplete, it will be returned to the sender and we can reship to the correct address.
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